Industry leading support for machine vision users



Industry leading support for machine vision users


Our aim is to give you a 100% service, 100% of the time, but occasionally you may need to return an item to us. If this happens, we are always ready to repair the item if this is possible. It goes without saying that this commitment also applies to products which are no longer under warranty.

Request for a RMA number before returning the faulty product

Please note the following when you return a faulty product: Please request a RMA (Return Material Authorization) number before returning the faulty product. To be able to issue a RMA number we need some information from you. Please use the following form.

Request for RMA number

After a brief verification we will immediately provide you with a RMA number and a RMA note. Please include the RMA note in the consignment. If further inquiries become necessary, our repair service will contact you by e-mail or by telephone.

General note
Items received on which no fault can be detected or reproduced will be subject to an inspection fee of 92 € plus VAT and shipping costs, even if the item is still under warranty. If repair work has been attempted by third parties, if serial numbers or data plates have been removed or if the goods have been improperly used, it will unfortunately not be possible to repair the equipment under warranty.