SERVICES
STEMMER IMAGING helps you achieve your machine vision project with speed and ease. Our comprehensive product portfolio covers the entire range of imaging systems - from simple entry-level to complex high-performance level.
What can we do for you? Get to know our services for your imaging project!
STEMMER IMAGING offers industry leading support for machine vision users. With a high percentage of technically qualified staff in our sales and support team, we deliver premium presales consultancy, feasibility studies, training, development consultancy, product modifications and customisations as well as individual advice to resolve your problems rapidly if needed.
Our fully equipped feasibility labs allow us to undertake both short sample evaluations as well as in-depth funded feasibility studies to minimise risk in any vision system project. The outcome of such an in-depth feasibility will detail the recommended approach, suggested equipment, and highlight the risks that need focus during the system design.
Our feasibility labs are also available for you to undertake your own investigation with our experts on hand to assist.
Our European Imaging Academy provides a wide range of training programs for both beginner and expert, held online and all over Europe.
Even if you are looking just to outsource a vision project to a systems integrator there's a course to ensure you define the right requirement specification and understand what important questions to ask your potential partner. If you are looking to develop a project yourself we also offer in-depth technical training along with free product training for our vision systems product line.
With probably Europe's largest stock of machine vision components, we can deliver many products next day across Europe. For credit account customers we offer stock items on a sale or return or loan basis (subject to conditions).
For customers who join our integrator and OEM programme this is extended with access to multiple products allowing you to directly compare alternatives and return the items not needed.
Even though we stock the widest range of standard cables with features such as locking connectors and hi-flex robotic grade options, we recognise that some applications require custom cable configurations. This may be a specialist environmental property or custom length or could be a complete custom cable assembly.
Our in-house cable manufacturing enables us to provide these custom cables in both low and high volumes with short delivery times, all tested and validated for use in industrial machine vision applications.
In case of a malfunction, all STEMMER IMAGING products are covered by a 24 month warranty. If our standard components fail within one month of delivery, we will replace them on request.
INTEGRATION PARTNERS
STEMMER IMAGING does not install vision systems in the factory. For end users that wish to have a bespoke vision system installed and don't have the in-house expertise we collaborate with a number of experienced systems integrators.
These integrators have a proven record of accomplishment on their area of speciality and have in-depth experience in our technology. Please contact our sales team so that we can assist in defining your requirements and put you in touch with the best integrator for your application.
SYSTEMS DESIGN
Our experts are on hand to help you to undertake the system design of your application. We use the world's leading machine vision suppliers who are vetted by us to ensure product quality, fast lead times and a robust life cycle policy.
Our product strategy group ensures we are familiar with all the emerging technologies and test these in context with existing approaches so we can give impartial advice. Our systems design service is tuned to what you need and can range from simple component selections through to a complete system architecture design encompassing hardware and software.
DEVELOPMENT SERVICES
For OEMs who do not have the in-house vision expertise but see the need for machine vision inside a machine, our development services group can undertake the complete system development including hardware and software.
All projects are undertaken under our ISO 9001-2015 quality process and follow PRINCE 2 guidelines. After the initial development, we then deliver components or pre-configured subsystems, which you install in your products, purchased at component OEM prices. Our service covers the full lifecycle and includes post design service dealing with system changes and component changes.
PRODUCT MODIFICATIONS AND INTEGRATION AIDS
Sometimes a standard product will not quite fit physically or may need a tweak with its functionality. Our integration team have access to manufacturer's technical information, which allows us to take standard products and modify them to meet a particular requirement while maintaining the full warranty.
Sometimes this also includes the addition of supplementary circuitry to ensure an easy integration on existing systems or the repackaging or removal of housings
SYSTEM INTEGRATION SERVICES
Our advanced integration service configures all components, labels all cables and undertakes a full system performance test and burn-in prior to shipment.
The vision system disk image is built including all imaging libraries and even your own application software and is stored using our embedded recovery system set-up as agreed during the system design phase. Easy replication and recovery is possible reducing your production and support time.
SUBSYSTEM INTEGRATION
Our integration department can pre-configure and assemble components to reduce time in your own production.
This service can range from a simple fitting of a lens to the camera in a cleanroom and pre-set the lens to an agreed focus aperture, right the way through to delivering a complete assembly with integrated light, camera, lens and even including environmental cooling or heating, fully documented and even CE tested.
LIFECYCLE MANAGEMENT
Our support goes far beyond the expected post-sales support. We offer leading on-site consultancy as you design the system and then after delivery we keep you informed as individual components progress through their lifecycle ensuring there are minimal support issues with obsolete products.
For OEM customers with repeat subsystem orders we undertake post design engineering ensuring any changes required to a system are made well before the end of component's life.