Returns and Repairs
Our aim is to give you a 100% service, 100% of the time, but occasionally you may need to return an item to us. If this happens, we are always ready to repair the item where possible. It goes without saying that this commitment also applies to products which are no longer under warranty.
Request for a RMA number before returning
Please note the following when you return a product: Please request a RMA (Return Material Authorization) number before returning any product. To be able to issue a RMA number we need some information from you. Please use one of the following forms.
After a brief verification we will immediately provide you with a RMA number and a Return note. Please include the Return note in the consignment. If further inquiries become necessary, our service will contact you by email or by telephone.
General note for repairs
Items received on which no fault can be detected or reproduced will be subject to an inspection fee and shipping costs, even if the item is still under warranty. If repair work has been attempted by third parties, if serial numbers or data plates have been removed or if the goods have been improperly used, it will unfortunately not be possible to repair the equipment under warranty.
Inspection fee depending on group member:
Austria
92 € plus VAT
Brasil
Denmark
DKK 750 plus VAT
Finland (Estonia, Latvia, Lithuania)
92 € plus VAT
France
92 € plus VAT
Germany
92 € plus VAT
Italy
125 € plus VAT
Ireland
£ 95 plus VAT
Mexiko
Netherlands (Luxembourg, Belgium)
Poland
PLN 430 plus VAT
Portugal
92 € plus VAT
Spain
92 € plus VAT
Sweden (Norway, Iceland)
SEK 920 plus VAT
Switzerland (Liechtenstein)
CHF 150 plus VAT
United Kingdom
£ 95 plus VAT
Take-back concept for waste electrical and electronic equipment (WEEE) according to ElektroG §7a - Germany for SIS - STEMMER IMAGING Services GmbH
(Declaration of Conformity according to ElektroG § 7a - Germany)
In accordance with EU Directive 2002/96/EC of the European Parliament and of the EU Council on Waste Electrical and Electronic Equipment (WEEE) and the new version of the EU Directive, 2012/19/EU, there is an obligation to collect, treat and dispose of waste electrical and electronic equipment in accordance with regulations. According to the Electrical and Electronic Equipment Act (ElektroG) applicable in Germany, every manufacturer is obliged to create a reasonable opportunity to take back waste electrical and electronic equipment from users other than private households.
This is where we tell you more about our concept (German language):
Rücknahmekonzept gemäß ElektroG §7a für die SIS -STEMMER IMAGING Services GmbH (Download pdf)